Contact Us

Whether you have a question, a story, or just want to say hello — we’re here to listen

We Love Hearing From You

At HONG KONG XIANGQING TRADING CO.,LIMITED, “contact us” isn’t just a formality — it’s how we get to know you better. Whether you’re asking about a product, sharing how you styled our pieces, or suggesting something you’d love to see in our collection — every message matters.

Maybe you’re wondering about shipping times to your city, or need help finding the right size. Perhaps you want to tell us about the coffee shop where you wore our sweater, or the park where your tote bag carried your picnic. Whatever it is, we promise to read it — and reply with care.

Think of this as a conversation, not a customer service ticket. We’re real people behind the screen, and we’re grateful for every chance to connect with you.

Our Home Base

HONG KONG XIANGQING TRADING CO.,LIMITED
RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG

Drop Us a Line

support@Outfitnex.com

We reply to all emails within 1 business days

Give Us a Call

+852 5413 3795

Mon-Fri, 10am-6pm HKT

Frequently Asked Questions

How long does it take to process returns?

We process returns within 15-21 business days of receiving your package. You’ll get an email confirmation once your refund is issued.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping times vary by location — you can check estimated delivery dates at checkout.

How can I track my order?

Once your order ships, we’ll send a tracking number to your email. You can use this link to track your package’s journey.